Once your tracking has updates, the shipping-time clock has started. Your tracking details will give you the precise date of shipment. Please refer to this as your first day of shipment. For international shipments, there are two sets of customs your package must go through – from the country of origin and the country of destination. Please do not be alarmed by this. It is completely normal and required before a package can exit a country and enter a new one. Because of this, you will not experience the speed of a package shipped domestically. It takes time and unfortunately the time is neither measurable nor predictable. Due this process, the overall shipping time frame is between 1-4 weeks. Though it can be annoying, patience is required at times.

We have tested several types of shipping procedures, to verify the most successful methods. After many successful years in business, Regular Airmail and EMS has proven to be the most successful, in terms of the highest rates of delivery, within a reasonable shipping time frame. That is an expert opinion. We do not take extra charge for EMS shipping method, unless HGH & Peptides products. The highest success rate of your package is our highest priority. We take pride in achieving the best possible results for you, as a loyal customer.

Most packages will have a tracking number. If not, it’s a very rare case. Once shipped, direct tracking links are available on your order page. Click the tracking number on your order page and select the available tracking link to follow-up. Your order page can be found here under My Account.

All the shipping options we offer deliver to P.O Box addresses, except courier services like UPS, Fedex, DHL etc. We ask that you please double check your address information to ensure accuracy before submitting it to us in order to avoid any possible delays. Please be sure you are using the registered addressee (name registered at that address). Use of anything otherwise, runs the risk of non-delivery or customs detention.

Using PayBis, you can use any credit card to pay for your order. Please see instructions below:

• Select Bitcoin as your payment method in checkout.
• We will provide a Bitcoin address unique to your order. Please copy the Bitcoin address to be used in step #3.
• You can make your payment using your credit card, at PayBis, by purchasing Bitcoin. Select your type of currency and the amount you wish to send in the first field (see example image below). 
• The second field must be BTC before you proceed. Click on “Buy Bitcoin” and follow the prompts from there.
• If you are not yet registered with PayBis, you will need to before you can initiate the transfer. This can be done during the transaction process.
• Once the transaction is made, you will receive a confirmation email. Your order page will typically update within the hour; however, it may take a few hours on rare occasions.
• That’s it! You are done! We will take care of the rest!

Save 10% on any non-sale items, when you use Bitcoin or Litecoin! With the exponential growth of digital currencies, we have been given a great opportunity for fast, secure, and legal transfers. It is completely anonymous for those looking to keep their life private. For more details, please use the guide provided in checkout.

DISCLAIMER: Bitcoin (BTC) and Bitcoin Cash (BCH/BCC) are not the same thing.

If your email provider is filtering out our emails, try adding our website as a trusted email address in your address book. This usually works. If not, you may need to consider the option of using a different email address altogether. If that is not an option, your last resort is to refer only to your order page for all updates. You get real-time updates on your order page, under the Account Settings tab.

Now that your order has been marked as paid, your package is ready to be carefully and discreetly packed up for shipping. It is important to note, that we take your privacy very seriously. We make sure not to include ANY markers or evidence of the contents on the outside of the package. Given the contents are of a sensitive nature; very special steps must be taken to ensure a safe entry into your country of destination. This process itself averages 5 business days, not including weekends. Once the package has left our facility, a tracking number will be provided to you.

It is unfortunate but at rare times, someone may be at the receiving end of human error. If you receive the wrong product(s), please be sure to contact us immediately through our Contact Form or by mail at sales@anabolicsteroidshop.us and provide us with the following items, for prompt resolution:

A clear and readable copy of your envelope. We should be able to read the tracking, addresses, etc.
A clear and identifiable copy of what was received in the package.
Once submitted, we will conduct a review. If your case is valid, we will escalate a compensation plan of your choice – reshipment of missing/wrong items or store credit.

Under your account, click the eye next to your order and all up-to-date details will be available. For any questions about the process, refer to faq “Order Process”.

Once your package is marked “Shipped”, we can no longer make changes to the order or cancel it. If an order has not yet been marked “Shipped”, you may request these changes with our staff.

Not all countries share the same success rate with our shipments. Some countries have a higher security clearance. If you are uncertain of your countries success rate, please contact our support and we will happily clarify. Unfortunately, we cannot hold ourselves accountable for shipments to at-risk countries. When your order is placed, a clear set of terms and conditions are provided to you. The order will not be completed, without your review and acknowledgment.

Please refer to our FAQ, titled “Countries with High security Customs”. If you are NOT in a high risk country, you may be eligible for a replacement package or store credit. Please read in full as your case may fall in one of the following categories.

1. Refer to your tracking details to confirm the shipped date.
   • If your tracking shows the package entered your country but hasn’t moved in 3 weeks, we will submit a request for compensation – either reshipment or store credit (your choice).
   • If your package did not enter your country, 30 days have gone by without any tracking updates, we will submit a request for compensation – either reshipment or store credit (your choice).
2. In some cases, a letter from customs will be received. Please save the letter and envelope, a copy of each will need to be included in our review. Submission of these documents will result in a much faster response time in your review.

In either case, please contact our support staff at sales@anabolicsteroidshop.us  for more detailed instructions. It is important to note that our support staff is NOT authorized to approve your compensation plan. A request is made to our Supervising Director for overall review. Once their review is complete, our support will notify you of the final results.

To prevent unwanted attention on ourselves, we must use a faux return address. Our anonymity is as much a priority as your own. Occasionally, a signature may be needed, at your post’s discretion. If the buyer is not there to sign, a notice is left or tracking indicates this notice. It is at this point, that you are then responsible to claim the package with your post office. If not, the package will inevitably be “returned to sender”. As a rule, we cannot take responsibility for undelivered packages, due to the buyer’s mistake.

We cannot accept returns, given the complex relationship between these products and national security.

If your case is a question of product quality, incorrect quantity and/or incorrect content, please refer to our FAQ, titled “Receive the wrong amount, wrong thing or items are damaged”.